***THIS OPPORTUNITY IS LOCATED IN PERTH, AUSTRALIA***
Essense Designs is an international bridal wholesaler with one of its key offices based in Osborne Park, Perth. Our growing organization also operates in the USA, United Kingdom, Europe, Canada, and New Zealand. We have been a global leader in bridal fashion for over 19 years and our designs are currently sold in over 1,500 stores worldwide. With innovative designs and a strong customer service approach, Essense Designs is a dynamic and rapidly-expanding company that rewards excellence, drive, and collaboration.
An exciting career opportunity has arisen for a service-oriented Information Technology Support Technician with an agile and solution-focused approach to join the Essense team. The successful candidate will pair their spark, charm and empathy with a responsive and professional demeanor to offer exceptional customer service to staff within the business. The position reports to the Director Business Systems daily and the Senior IT Manager in the United States (functionally) and is part of the team responsible for providing outstanding technical support to the business.
Our ideal candidate will have hands-on help desk or technical user support experience as well as being a team player with a sense of fun. We are looking for someone with a solution-focused approach and the ability to creatively handle both basic and complex user issues. We want someone with the ability to demonstrate sound judgment, use resources wisely, and know when to ask for advice or escalate matters to more senior team members. Our ideal candidate will understand that their priority is to get their colleague up and running quickly. Most importantly, individuals in this role must have a strong sense of customer orientation, be driven to attain positive results, and have a team-centered mentality.
What We Expect:
What We Are Looking For:
What We Offer
We look forward to welcoming the successful candidate to our fast-growing global team! In return for your skills, we offer you the opportunity to join an international industry leader and be part of a creative and collaborative culture that empowers its people, promotes teamwork and embraces sustainability. We recognise and reward excellence, innovation, and loyalty. Our goal is to offer an inspirational and modern workplace that allows for talented individuals to thrive. As such, we provide competitive salaries and ample opportunity for exceptional team members to grow with us as we continue to expand.
If you have the skills, spark and drive to help us further our growth, please go to https://www.essensedesigns.com/careers/ and follow the prompts to submit a cover letter, resume, and online application. Please note: We believe cover letters are important to help us understand why you are interested in this position and your unique story and qualifications. If you really want to work with us, then please take this into consideration when submitting your materials.