For over 25 years, Essense of Australia has led the way in bridal fashion as a dynamic, international bridal wholesaler and retailer with key offices in Lenexa, Kansas (U.S.), Perth, Australia, and Zug, Switzerland. Our reach extends across the globe, also operating in the United Kingdom, Europe, Canada, New Zealand, and beyond. With nearly 1,000 stores carrying our exquisite designs, we are one of the most trusted and innovative brands in bridal fashion today. At Essense, every gown we create is crafted with passion, and every partnership we forge is built on trust. We are more than just a global bridal brand—we are an experience, woven into wedding celebrations around the world.

The Role

We are hiring for a Technical Systems and Salesforce Analyst to join our team. This dynamic position will support the administration of the Salesforce environment while also assisting in the design, development, integration, and maintenance of business software solutions across the portfolio. 

In this role, from a Salesforce perspective, the individual will work closely with a seasoned Salesforce Administrator to manage the daily configuration, support, maintenance, and continuous improvement of the Salesforce Service Cloud platform. Key responsibilities include troubleshooting and resolving user issues, managing user access and permissions, and performing system maintenance tasks such as upgrades and performance monitoring to ensure system stability. Additionally, this role will be involved in implementing enhancements, including customizing dashboards, reports, and workflows to improve user experience and streamline processes. The Salesforce Administrator will also support end-user training, assist in developing documentation and training materials, and promote best practices within the organization to ensure effective utilization of the Salesforce platform. 

In the Technical Analyst capacity, the individual will work with cross-functional teams to gather technical requirements, assists with the design, development, configuration, maintenance and support of business systems, and help ensure seamless integration with other business platforms. This role contributes to the technical oversight within the team, by collaborating with peers to drive maturity into the team’s technical capabilities. The Technical Systems Analyst will also the team by participating in the assessment and selection of scalable, right-sized portfolio solutions that align with organization goals. 

The ideal candidate is highly collaborative, organized, motivated, and possesses strong technical and communication skills. They should be adept at working independently with diverse stakeholders in a fast-paced, ever-changing environment, effectively driving business impact through technical expertise. 

What We Expect

• Leverage established software development standards to enhance Salesforce and other business systems utilizing workflows, fields, page layouts, record types, custom settings, apps, mobile administration, dashboards and reports. 
• Participate in the implementation and support of software and platform integrations, helping to ensure Salesforce and other application integrations are efficient and reliable. 
• Contribute to the preparation of product release notes, ensuring that key updates and system changes are well-documented and communicated to stakeholders. 
• Work closely with internal stakeholders and external suppliers throughout the product development lifecycle, supporting team efforts to ensure project milestones are met and solutions are aligned with business objectives.
• Execute Salesforce and system administration, security and configuration changes in accordance with change management SOPs to support tactical and strategic business initiatives.
• Review, trouble-shoot and resolve assigned incidents and fulfill assigned service requests within SLAs.
• Proactively identify and communicate risks to relevant software solutions and projects.
• Assist in identifying areas for process enhancement and provide input on technical solutions to help drive team development.

What We Are Looking For

• Bachelor’s degree in computer science, Information Technology, Management Information Systems, Business, or a related field preferred. Equivalent relevant experience will be considered in lieu of a degree.
• Salesforce Administrator certification preferred, or willingness to obtain certification after hire.
• 2-4 years of relevant work experience in systems analysis, development, and support.
• Experience with Salesforce administration, including user management, data management and system configuration is required.
• Basic understanding of ITIL-based support and change management practices.
• Experience using ticket management and task/project management applications.
• Experience supporting the design, development, testing, and implementation of software system customizations, preferably in CRM, Retail, or ERP environments.
• Familiarity with development platforms and languages such as Javascript, HTML, JSON, and Powershell.
• Exposure to integration technologies such as API (RESTful, SOAP, GraphQL) and EDI.
• Basic understanding of technology infrastructure supporting CRM, Retail, or ERP solutions.
• Familiarity with platforms like Microsoft Power Platform, Zapier, or similar considered beneficial.
• Enthusiastic, inquisitive, and self-motivated problem solver with strong analytical skills and the ability to learn quickly in a fast-paced environment.
• Thorough, research-driven approach with a strong willingness to consult and collaborate with team members to overcome obstacles and achieve optimal results.

What We Offer

Essense of Australia is a company with heart. We value creativity, innovation, and dedication, and we’re looking for someone who shares our passion for delivering exceptional bridal fashion to brides and partners alike. In return for your skills, we offer you the opportunity to join an international industry leader and be part of a creative and collaborative culture that empowers its people, promotes teamwork and embraces sustainability. We recognize and reward excellence, innovation, and loyalty. As such, we provide competitive salaries and a comprehensive benefits package.  If you have the skills, spark and drive to help us further our growth, please go to https://www.essensedesigns.com/careers/ and follow the prompts to submit your cover letter addressing the above criteria along with a resume and salary expectations.  

Join Essense of Australia and be part of a passionate team dedicated to helping brides around the world find their dream wedding gowns. If you're ready to make an impact and drive success in a global bridal fashion powerhouse, apply now and let's shape the future of bridal together!